Cancellation Policy

Participant Contribution

• Credit applied if cancellation is made prior to the day of the activity and the ticket can be resold or associated costs can be cancelled.
• If unable to resell or cancel associated costs the client remains liable for the cost of the ticket.
• Non-refundable in the event that the participant does not show up on the date of the activity.

NDIS Funding

• 100 per cent of the NDIS Funding cost is payable when cancellation is less than 7 clear days notice under the NDIS Short Notice Cancellation Policy.

Participant Contribution

• Credit applied if cancellation is made prior to the day of the activity and the ticket can be resold or associated costs can be cancelled.
• If unable to resell or cancel associated costs the client remains liable for the cost of the ticket.
• Non-refundable in the event that the participant does not show up on the date of the activity.

NDIS Funding

• 100 per cent of the NDIS Funding cost is payable when cancellation is less than 7 clear days notice under the NDIS Short Notice Cancellation Policy.

Participant Contribution Cancellation

• A non-refundable deposit of $50 is to be paid within 3 days of the booking confirmation.
• The remaining Participant Contribution is to be paid three weeks prior to the trip start date.
• Cancellations made within 30 days of the trip start date and where no replacement is found incur the full Participant Contribution.

NDIS Funds

• Cancellations made within 10 business days from the trip start date and where no replacement is found incur the full cost of NDIS support.

Participant Contribution

• 150 days or more prior to travel – loss of the deposit (unless a suitable replacement is found)
• 121-149 days prior to travel – 50% of the total cost (unless a suitable replacement is found)
• 120 days or less prior to travel – 100% of the total cost (unless a suitable replacement is found)

NDIS Funding

• Cancellations made within 10 business days from the trip start date and where no replacement is found incur the full cost of NDIS support.